Gladstone Boots Limited.
Order Line: 07815 000 999
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About Us

Making A Purchase

Shipping And Handling

Back Orders

If your item is not in stock, we will back order the item for you, ie keep the order until stock is available. You will always be emailed in this event with the option to cancel your order if you would rather not wait.
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Buy with confidence. We offer a full refund on items that are not suitable to the customer's requirements. All goods returned must be in their original packaging and in perfect condition.

If your order was sent out with a free shipping offer - and you return for a refund.

That refund is less our standard shipping charge.

There is a 7 day time limit on these returns.


Faulty Returns :

We will guarantee any product which develops a genuine fault within a period of six months from order date.
(other than due to normal wear and tear, failure to follow instructions or misuse and damage)

We will cover the return postage charges for any item which develops a fault within six months of date of purchase providing it is returned via Royal Mail 1st class recorded service and you supply the postage receipt, we do not refund costs for courier or special delivery postage.
Please note that we cannot refund postage costs without a valid postage receipt, so you will need to put your receipt from the Post Office in with the returned goods.

We reserve the right to refuse to issue a refund/replacement and to recover the cost of the return delivery from you in the event that the product is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear, failure to care for a product or items used inappropriately will not be considered for replacement.

Nothing in this section or elsewhere in our Terms and Conditions or in our returns policy affects your statutory legal rights.

All returns MUST be accompanied with a copy of your purchase receipt or proof of purchase. ie Bank statement.
We can not accept returns without proof of purchase.

Zipper Care.

The boot zippers should be operated with care to keep them trouble-free. The zipper has a 103 lb breaking strain, which is achieved by having a higher number of teeth per inch.
This also provides the necessary flexibility in a zip of this length.
However care must be taken when operating this zipper to - Not get gussets caught in the zipper and Should the gusset get caught, you MUST reverse the zipper direction to release the gusset, under NO circumstances try to force the zipper.
Forcing the zipper could result in breaking the zip-pull tab or the zipper itself.
This will not occur under normal operation and will therefore be considered "abuse" and negate any guarantee.
In normal use the zippers do not break.
If you happen to break a zip-pull tab, contact our customer service department for a replacement.

Reaching Us

Privacy Policy

Gladstones do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy

Gladstones complies with the following regulation : The Consumer Protection ( Distance Selling ) regulations 2000. You can see this at:-

Gladstoneboots Limited is a registered company in the Uk
Company Registration number : 7370625